Technical Information

GENERAL INFORMATION

Shipping Policy

All Shipments* * *FOB our warehouse

Freight Terms* * *Collect

Terms of Payment

Open Account* * *Net 30 days from date of invoice, 1% discount if paid within ten (10) days from date of invoice. Open account terms are subject to credit approval. If open account terms have not been established or approved, orders can be shipped C.O.D. or with advance payment.

Return Policy

Authorization from Custom Hoists, Inc.® must be obtained prior to any product being returned. Unauthorized returns will not be accepted.  All cylinder returns are subject to a 15% (spare parts 25%) handling and restocking charge.  Freight covering return goods must be prepaid.

Cancellation and Reschedule Policy

All cancellations and reschedules are subject to acceptance by Custom Hoists, Inc.® on the basis that cancellation charges (and possible increase in per piece price due to reschedules) will be absorbed by the buyer.

Model and Serial Number Location

Custom Hoists, Inc.® model numbers and serial numbers are either stamped on the O.D. of the cylinder body (manufactured prior to 8-99) or stamped on a metal plate which is welded to the O.D. of the cylinder body (manufactured after 8-99). Using these model numbers will eliminate misunderstandings when placing orders or requesting information.

Model number and serial number stamped in body or on a name plate.

Single-Acting Telescopic