As part of our service to you, our customer, we offer an assortment of technical information on our products such as
- Brochures
- Specifications
- Technical Calculations
- General Information
- Warranty Information
GENERAL INFORMATION
Shipping Policy
All Shipments* * *FOB our warehouse
Freight Terms* * *Collect
Terms of Payment
Open Account* * *Net 30 days from date of invoice, 1% discount if paid within ten (10) days from date of invoice. Open account terms are subject to credit approval. If open account terms have not been established or approved, orders can be shipped C.O.D. or with advance payment.
Return Policy
Authorization from Custom Hoists, Inc.® must be obtained prior to any product being returned. Unauthorized returns will not be accepted. All cylinder returns are subject to a 15% (spare parts 25%) handling and restocking charge. Freight covering return goods must be prepaid.
Cancellation and Reschedule Policy
All cancellations and reschedules are subject to acceptance by Custom Hoists, Inc.® on the basis that cancellation charges (and possible increase in per piece price due to reschedules) will be absorbed by the buyer.
Model and Serial Number Location
Custom Hoists, Inc.® model numbers and serial numbers are either stamped on the O.D. of the cylinder body (manufactured prior to 8-99) or stamped on a metal plate which is welded to the O.D. of the cylinder body (manufactured after 8-99). Using these model numbers will eliminate misunderstandings when placing orders or requesting information.
Model number and serial number stamped in body or on a name plate.
Single-Acting Telescopic